Md Shaharier Hossain Jibon

Operations Executive · E-commerce, Retail & Supply Chain

I keep orders moving, returns clean and stock accurate across high-volume Bangladeshi brands, using ERP, WMS and Advanced Excel to turn operational data into faster, more reliable fulfilment.

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About

Operations professional focused on efficiency, accuracy and customer satisfaction.

Operations Executive with 4+ years of experience in end-to-end operations management across e-commerce, retail and supply chain environments. Skilled in order fulfilment, inventory management, reverse logistics, vendor management and SLA compliance, with a record of process improvement, cost optimisation and KPI-driven performance reporting.

Experienced in cross-functional coordination with warehouse, logistics and customer-service teams, and in team supervision at high-volume organisations including BRAC-Aarong and Shwapno. Proficient in ERP, WMS, Advanced Excel and data analysis.

Holds a BBA in Management and brings operations, marketing and people-management experience from e-commerce, retail and food outlets.

7 → 4 daysReturn turnaround time
42%Fewer stock discrepancies
98.5%Inspection accuracy
1,600+CoD refunds handled monthly

Professional Experience

Three roles across reverse logistics, e-commerce delivery and outlet management.

Assistant, E-commerce

BRAC-Aarong
May 2022 – Present Tejgaon, Dhaka
  • Cut return turnaround from 7 to 4 days (about 43% faster) across 1,600+ monthly requests by coordinating courier and logistics partners and standardising inspection into a documented SOP.
  • Reduced stock discrepancies by 42% (about 1,200 units a month) through real-time reconciliation of returns against WMS and ERP records.
  • Delivered 98% on-time, error-free CoD refund processing on 1,600+ refunds a month by managing the refund cycle and cross-checking CoD's return settlements.
  • Achieved a 12% reduction in repeat-return rates for Textile and Non-textile lines by leveraging Excel data to isolate fraud customer behaviors.
  • Maintained 98.5% inspection and processing accuracy by coordicate a team, allocating workloads and monitoring KPIs.
  • Reduced delayed returns by 20% by tightening carrier communication and escalation routines with 3PL partners.

Outlet E-commerce Manager

Shwapno (ACI Logistics Ltd.)
Feb 2021 – Dec 2021 Malibagh, Dhaka
  • Achieved 80% on-time dispatch across 80-120 daily orders by coordinating with picking teams on FEFO-based picking, inventory sync and last-mile delivery.
  • Reached 100% delivery SLA adherence by tracking delivery KPIs, producing performance reports and managing local delivery partners.
  • Maintained 100% picking compliance and order accuracy through dispatch standards and quality checks.
  • Cut escalation resolution time from 5 to 3 hours by leading customer support operations and setting escalation protocols.
  • Grew online sales by 20% in 10 days with promotions and campaigns timed to inventory availability.

Outlet Manager

Khaas Food Ltd.
April 2019 – Dec 2020 Shyamoli, Dhaka
  • Reduced stock-outs by 25% and overstock and wastage by 30% with inventory planning and stock-control routines based on sales trends.
  • Controlled operating costs, measured by 10% expense reduction, by managing outlet budgets and monitoring expenses against targets.
  • Raised outlet sales by 15% per month through local promotions and pricing adjusted to market trends.
  • Improved staff productivity and shift coverage by 18% across 11 staff, including delivery riders.
  • Dispatched 1,200+ orders a week during Evaly marketplace campaigns, with complete order and dispatch records for reconciliation.
  • Verified Purchase Orders and Challans against incoming stock, ran daily stock counts, enforced FEFO and managed stock transfers between nearby outlets.

Skills & Expertise

Software & Platforms

MS Excel (Advanced)Power BIGoogle WorkspaceERP SystemsWMSAdobe MagentoBizbookMeta Business Suite

E-commerce & Reverse Logistics

Order ManagementOrder FulfilmentOrder-to-DeliveryReturn Merchandise Authorization(RMA)Reverse LogisticsCOD ReconciliationReturn Root Cause AnalysisOmnichannel OperationsB2C / B2B Commerce

Supply Chain & Logistics

Last-Mile Delivery3PL & Carrier CoordinationDispatch PlanningVendor & Partner ManagementSLA ComplianceWarehouse Coordination (FEFO/FIFO/LIFO)Pick-and-Pack

Inventory Management

Stock Accuracy & ReconciliationReplenishment PlanningStock-Out & Overstock ControlCycle Count SupportInventory Control Optimisation

Analytics & Reporting

KPI Tracking & ReportingAdvanced Data AnalysisFinancial ModelingRoot-Cause AnalysisProcess ImprovementCost OptimisationMarket Research

Marketing & Customer Experience

Campaign Planning & ExecutionPromotional StrategyLocal & Retail MarketingSocial Media MarketingPricing StrategyCustomer EngagementConversion & Retention

Leadership & People

Team SupervisionCross-Functional LeadershipWorkforce PlanningPerformance ManagementWorkload AllocationEscalation HandlingStakeholder Communication

Administration & Compliance

Records & Document ManagementData Entry & Database MaintenanceScheduling & CoordinationSOP DevelopmentBudget MonitoringExpense TrackingAudit Readiness

Education & Certifications

My journey in business studies began in secondary school and culminated in a BBA in Management. Grateful for the comprehensive knowledge, strategic mindset, and leadership skills gained along the way.

Bachelor of Business Administration (BBA), Management

2023

Habibullah Bahar University
CGPA 2.40 / 4.00

Higher Secondary Certificate (HSC), Business Studies

2019

Komlapur Sher E Bangla Railway Government College
GPA 2.94 / 5.00

Secondary School Certificate (SSC), Business Studies

2016

Shahjahanpur Railway Govt. High School
GPA 3.54 / 5.00

Certifications

Power BI

2026

Gobeshona Learning Academy

Fast AID on Emergency

2026

Bangladesh Red Crescent Society

Fire Service & Fast AID Volunteer

2014

Fire Service & Civil Defense, Khilgaon

Key Accomplishments

Proven track record of transforming business theory into leadership results, highlighted by academic excellence and successful cross-functional project management throughout my BBA journey.

BRAC-Aarong · Reverse logistics
Returns turnaround 7 → 4 days

Standardised inspection into a documented SOP and coordinated courier and logistics partners across 1,600+ monthly requests.
Tools: Excel, WMS, ERP

BRAC-Aarong · Inventory accuracy
42% fewer stock discrepancies

Real-time reconciliation of returned goods against WMS and ERP records, about 1,200 units a month.
Tools: WMS, ERP, Excel

Khaas Food · Marketplace campaigns
1,200+ orders dispatched weekly

Ran order processing, packing and delivery handoff during Evaly campaigns, with complete records for tracking and reconciliation.

Khaas Food · Outlet performance
Sales +15% a month, costs −10%

Local promotions and pricing adjustments boosted sales, while a 10% expense reduction further improved the company's net profitability.

Contact

Open to operations, supply chain, e-commerce, marketing and HR roles. Reach me directly.

Emailshaharierhossainjibon@gmail.com
WhatsApp+880 1624 565751
Phone+880 1624 565751
LocationMirpur, Dhaka, Bangladesh

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